Our Offerings

Capability Information

Main Business Activities:

Provision of business facilitation and other services in regard to Heritage, Cultural, Indigenous & community tourism enterprise development activities and economic independence opportunities.  Particularly as they relate to Indigenous participation in the Tourism & resource sector.

Industries Served:

  • Indigenous individuals, communities, organisations and businesses seeking to operate or to increase operations within the tourism and hospitality sectors;
  • Tourism sector Project Advocates seeking to engage with Traditional Owner Groups, trusts, tribes and others within their operational area’s, as per:
    • Indigenous Land Use Agreements
    • Local, Regional Industry Participation Plans
    • Indigenous Participation Plans
    • Social Impact Management Plans
    • Marketing, Sales and awareness strategizing
    • Attractions, experiences & educational planning & development

 Products and Services:
GlobalStory Consultants (GSC) provides the following as a suite of programs, tools, workshops, seminars and support services and products:

  • Business & Enterprise Development
  • Project Management
  • Community Development
  • Indigenous Employment Strategies
  • Cultural Awareness/Mentoring
  • Stakeholder Liaison
  • Entrepreneurial Development
  • Corporate Governance

The following suite of programs, tools, workshops, seminars and support services and products are specifically aimed at Indigenous Groups, individuals and others seeking to develop their capacity to better participate in the tourism & hospitality Industry.

  • Product development, design and delivery
  • Quality benchmark programing
  • Assist with distribution and supply chain
  • Development of economic & cultural balance & sustainability
  • Better understanding of market trends
  • Supply Chain Management
  • Quality Assurance
  • Business Diagnostics
  • Business Planning

Preferred Business:
Indigenous & / or Cultural Community:

  • Enterprise development activities and facilitation of economic independence opportunities

Resources Sector:

  • Working with Project Proponents to assist integration of Indigenous businesses into mainstream tourism.

 Philosophy:
By adhering to the Indigenous values of caring, sharing and respect and through a process of appropriate community and stakeholder engagement, GlobalStory Consultants seek to develop and deliver services and products that assist Indigenous peoples to participate fully in mainstream society, whilst still retaining culture and values.

 Mike Tamaki– Managing Director GlobalStory Consultants:

  • 26 yrs experience within the Indigenous tourism Industry, product development, Global market ready positioning, integration of Indigenous tourism experiences into mainstream
  • An understanding and shared experience of the issues impacting on traditional & contemporary Indigenous societies and cultures

Companies formed

  • Tamaki Group Holdings (holding company)
  • Tamaki Tours Limited  (operations / attractions)
  • Tamaki Brothers (TV brand)
  • Tamaki Maori Village (Rotorua Attraction)
  • Tamaki Heritage Village (Christchurch re-enactment)
  • The Realm of Tane (Theatre)
  • Cultural Tourism Business Creators PTY (consultation / advisory)
  • Globalstorytellers.com (booking retail/ wholesale)
  • Te Maori Art  Gallery (Retail)

Business / tourism Experience’s

  • Full and Half day Tours Rotorua New Zealand
  • Adventure 4WD Mountain Excisions
  • White water rafting adventures
  • 4 day Te Urewera National Park Horseback Treks
  • Overnight Themed accommodation
  • Evening Cultural experiences
  • Cultural Education tours
  • Indigenous Village retail
  • Chronicles of Uitara
  • Dart Wilderness Adventures
  • Glenorchy information centre
  • Glenorchy camp and cabin site
  • Realm of Tane Theatre production
  • Overnight Marae themed Accommodation

 Specialised Capabilities:

  • Indigenous engagement
  • Ability to develop a variety of culturally appropriate products and services
  • Ability to deliver services in a culturally appropriate manner
  • Ability to communicate in a way that ensures fair and equitable exchanges of information
  • Knowledge of and participation in Indigenous economic development and business support networks
  • Knowledge of Governmental Indigenous economic development policies and procedures
  • Established tourism & supplier networks
  • Personal experiences in private and public sector regional tourism development

 Outworks:
Indigenous Small Business Seminar s & workshops - exploring information/issue's people need to consider before entering into or starting their own business and can also be run as a precursor to ‘Enterprise Development Programs’:

  • Determining Demand for the Goods or Services
  • Identifying the Unique Selling Point
  • Connecting to Your Market
  • Licenses, Permits and Registrations
  • Ensuring Numbers Add Up
  • Necessary Skills
  • Passion, determination & drive

Indigenous Entrepreneur Program –developed to address identified community needs, while seeking to increase participant’s capacity in the following areas:

  • Entrepreneurship
  • Planning
  • Financial Management
  • Marketing
  • Staffing/Human Resource Management
  • Funding
  • Governance

Track Record
Company developments & JV working groups with Regional Tourism Organisations and Government Identities in tourism, hospitality and Indigenous economic growth and sustainability

Management Systems
Safety Management Policy:
GSC is committed to ensuring a safe and healthy environment for staff, clients, sub-contractors and visitors to the place where work is being conducted by it or on its behalf. It does this by:  

  • Recognising that it has primary responsibility for providing and maintaining a working environment that is safe and without risks to health
  • Working within existing contractor safety management systems as required
  • Abiding by the Company’s policies and procedures as applicable.

Environment Management Policy Statement:
GSC recognises that it has primary responsibility for its impact on the environment, and is committed to:

  • Complying with the ISO 4001 Environmental Management Standards and any or other Government regulations as required
  • Minimising its impact on the natural environment and Indigenous cultural landscapes

The Company aims to achieve this by:

  • Facilitating training for employees and sub-contractors in regard to:
    • Environmental awareness
    • Specific environmental training (as appropriate)
    • Indigenous cultural heritage and awareness
  • Considering the impact of product and service development and delivery on the environment and seeking alternative lower impact solutions
  • Participating in effective working relationships with clients, suppliers, sub-contractors and the surrounding community in regard to environmental and cultural landscape, history, events and other protocols
  • Measure and report on its progress in achieving commitment and outcomes

 Quality Management Policy:
GSC recognises that it has primary responsibility for the satisfaction of its clients. It is committed to achieving this by providing them with a suite of high quality, cost effective products and services as where and when required, through a Quality Management System  based on client satisfaction and continuous improvement principles.

Insurances:
GSC holds the following insurances:

  • Professional Indemnity

AUD $1,000,000.00

  • Public Liability

AUD $10,000,000.00

 Risk Management Approach:
In order to effectively manage risk, GSC utilises risk management and project management systems through:

  • Risk Management Planning
  • Risk Identification
  • Qualitative Risk Analysis
  • Quantitative Risk Analysis
  • Risk Response Planning
  • Risk Monitoring and Control

Customer Service and Market Response
Communication:
GSC identifies that communication management is critical to the efficient and effective generation, collection, distribution, storage, retrieval and dissemination of information for its employees, clients and sub-contractors

In terms of specific projects, the group will work in conjunction with its employees, clients and subcontractors to develop communication management systems and processes based on:

  • Communication Planning – determining information and communication needs of the project stakeholders
  • Information Distribution – making information available to project stakeholders when and as required
  • Performance Reporting – collecting and distributing performance information, including status reporting, progress measurement and forecasts
  • Managing Stakeholders – managing communications to address stakeholder requirements and issues

Continuous Improvement and Innovation:
Continuous improvement and innovation play an integral part in the quality management process of GSC. In terms of its operations and product and service development and delivery, the Group focus is on:

  • Client satisfaction and requirements
  • Improvement of internal efficiency to lessen costs and environmental impacts

The group uses the following systems to generate data to inform is continuous improvement and innovation:

  • Customer satisfaction
  • Customer complaints and feedback
  • Market research and analysis
  • Inputs from employees, subcontractors and other stakeholders

Other opportunities for improvement may also be identified on a project by project basis, and by acting in accordance with contractor continuous improvement and innovation policies and procedures

Working with Industry and Others Networks:
GSC is currently proactive in cultural and Indigenous tourism products, developments and networks globally. Because of their interactive participation in supply and demand of tourism distribution, it has firsthand knowledge and current experience in global tourism trends.  

Social Responsibility:
GSC was established for the purpose of bringing a wider, deeper and healthier understanding of Indigenous needs in order to navigating a positive roadmap forward for Indigenous individuals, groups, trusts and tribes integrating products, experiences and attractions into mainstream.  

As such, and in accordance with the group’s philosophy of Indigenous participating fully in mainstream society whilst still retaining culture and values, we are committed to closing the gap in Indigenous disadvantage


Market Research


Market research has an important role to play in improving business strategies. We are able to undertake complete market research, providing greater understanding of product & service launches, and assist in growth development plans for new/start-up businesses. All market research undertaken will provide a richer understanding of the demands of the customers thereby furnishing necessary information regarding the demand of your products, thus helping you undertake important decisions on how to improve sales and revenue.

 Market Intelligence
  • Industry Publications 
  • Tourism Industry email and print collateral
  • Research publications
  • Market statistics/trends
Market Research
  • Competitor Analysis 
  • Benchmarking and Best Practice Studies
  • Market Evaluation
  • Market and Consumer Trends Analysis
  • Forecasting and Statistical Analysis
Training and Capacity Building
  • Facilitating Workshops 
  • Capacity Building for Community Organisations
  • Training of small, medium enterprises (SMEs) Attractions / experiences
  • Conducting Marketing training of key marketing personnel in the public and private sectors
Competitor Analysis
  • SWOT Analysis
  • Competitor Profiling
  • Offensive & Defensive Strategy
  • Segment Strategy
  • Tactical planning
Positioning
  • Brand Strategy 
  • Pricing Strategy
  • Traditional marketing placement strategies (i.e. price, promotion, distribution, packaging, and competition)
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